TIL I learned about deflection. I must be some middle manager KPI's worst nightmare because the first thing I do when I get the usual idiotic chatbot is write

TIL I learned about deflection. I must be some middle manager KPI's worst nightmare because the first thing I do when I get the usual idiotic chatbot is write "let me speak to a human". With the advent of the next generation of chat bots, being unable to speak to a human is reason enough for me to delete my account and go elsewhere. These systems optimise for the 80% of dumb questions, and if you have an honest-to-God problem, they just irritate you further. I thoroughly appreciate the other day when I contacted my ISP about having lost my IPv6 prefix, and I immediately got connected to someone that told me "sorry, we broke the Radius server configuration with a recent update. Try now." (Zen in the UK, if you're curious) None of that "have you tried turning it off and on again?" I get that it's helpful for grandma, but we're not all metaphorical grandmas.