>the time I had to call tech support, I had somebody who clearly knew details of how DHCP & IPs worked It would be really cool if tech support wasn't considere

>the time I had to call tech support, I had somebody who clearly knew details of how DHCP & IPs worked It would be really cool if tech support wasn't considered a dead-end / low-value job. Competent tech support makes a huge difference, but it seems like the pay offered for the role means competent people look elsewhere.