4 ms·
One of my younger kids bought $7,200 worth of currency and content on a game on a Kindle. She did so in a single afternoon. I contacted Amazon support and the r
by indymike 3y ago
One of my younger kids bought $7,200 worth of currency and content on a game on a Kindle. She did so in a single afternoon. I contacted Amazon support and the refund was issued on the spot. After they issued the refund, the only question that was asked was why I had it set to allow her to buy online. I replied that it was because she could not use one of Amazon's services with the family account without having payments enabled (I think it was music). I'm pretty sure they corrected that... but I was struck by how pro-consumer and how little hassle there was. I do not think that either the Play Store or App Store would have issued that refund so quickly.
- mthoms 3y agoTo be fair, Apple refunded and cancelled the subscription upon request in my instance too. But first you've got to notice the problem, and then jump through the hoops. There's no good reason I shouldn't be able to cancel an auto-recurring subscription on my own credit card from some interface.