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I worked for a business similar to Daily Harvest (used in OP's website as an example dark pattern) and this is absolutely true. We did have some confusing term
by ssharp 3y ago
I worked for a business similar to Daily Harvest (used in OP's website as an example dark pattern) and this is absolutely true.
We did have some confusing terminology and the distinction between "Cancel" and "Pause" was often times not obvious. "Pause" meant you wouldn't be charged again until you Unpaused your subscription. "Cancel" meant the subscription was dead and could not be re-activated. If you wanted to subscribe again, you'd have to re-enter your payment information. This led to a lot of confusion so we had to message those things better. This was mostly due to the backend tech and I'm not sure how much that impacts some of the sites mentioned in the article.
What I see happening now with those services is that the "pause" function might allow you to pause for n-weeks but not indefinitely. That's a shit pattern as well.