The sample we’re talking about is people who want to cancel. It’s going to be hard to win them back no matter what, but it’s harder if the last interaction they

The sample we’re talking about is people who want to cancel. It’s going to be hard to win them back no matter what, but it’s harder if the last interaction they had felt like being scammed. Also a lot of people cancel for reasons like current finances, solving the problem they signed up to solve, or their usage is seasonal.