We moved country a couple of years ago and with all the covid restrictions still in place, we needed a place to stay for a few days,as our apartment wasn't read

We moved country a couple of years ago and with all the covid restrictions still in place, we needed a place to stay for a few days,as our apartment wasn't ready by the time we landed. So we got this really nice apartment in a nice part of the city with great access to shops, etc. The place had tons of positive reviews. We walk in and you could immediately tell it hasn't been cleaned. Stains on the bed, wc not cleaned, the fridge is filthy,etc. The place was managed by a company so eventually I ended up talking about to someone and they confirmed it hasn't been cleaned and offered to get a full refund or some massive discount if we stay. We couldn't get out fast enough. It was also impossible to leave a review, because the booking was cancelled..