I don't want to come off too harsh on this, but it sounds like the service didn't meet the initial design requirements? Some of this would have been really eas

I don't want to come off too harsh on this, but it sounds like the service didn't meet the initial design requirements? Some of this would have been really easy to predict (eg. hitting account limits) if they simply took the time to calculate how many workflow transitions they'd need to execute for the load.