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Apple: My Key to Success (2014)
- turtleyacht 3y agoAuthor shares the APPLE method for customer support success: > Approach customers with a personalized warm welcome > Probe politely to understand all the customer’s needs > Present a solution for the customer to take home today > Listen for and resolve any issues or concerns > End with a fond farewell and an invitation to return In helping a customer with an issue, it can take extra time and effort. Not only to "read the docs" or "here's a link," but to be more personable. The support person must also be empowered to offer things like a free trial and other enticements.