Amazon apparently reached out on the thread: We are so very sorry for your situation. Since you don't have access to the account, please fill out this form to

Amazon apparently reached out on the thread: We are so very sorry for your situation. Since you don't have access to the account, please fill out this form to get in direct contact with our Support team: http://go.aws/account-support http://go.aws/account-support. They will have the tools to take care of you. - Dino C.