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> 3. AI will annihilate probably 80% of the offshore call center business in a few years, the workers laid off from call centers, can 1-1 slot into these AI-RL
by _fizz_buzz_ 3y ago
> 3. AI will annihilate probably 80% of the offshore call center business in a few years, the workers laid off from call centers, can 1-1 slot into these AI-RL training jobs. Heck AI will also annihilate 80% of those offshore moderation jobs for say facebook. So more competition.
I am dreading that day. Most often when calling a business I need someone to fix something and often it can only be fixed by someone that can make a decision that is kind of "outside of the rules". AI will be trained to always stick to the rules, so I foresee an even more frustrating call center future.
- _0ffh 3y agoMy experience is that in big companies people stick just as much to the rules (or "processes") as any LLM would. You wouldn't want to know how often sensible and straightforward requests get obstructed because "there's no process for that".
- int_19h 3y agoThe present flock of LLMs is not exactly good at that whole "stick to the rules" thing beyond surface compliance. GPT-4 was touted as a significant improvement in that regard, but 1) it was jailbroken within days, and 2) most of the methods used to do so still work today.