4 ms·
tl;dr: An earlier version of ChatGPT provided example responses to chat-based human customer service reps. It improved productivity 14%, but almost all of the g
by starkparker 4y ago
tl;dr: An earlier version of ChatGPT provided example responses to chat-based human customer service reps. It improved productivity 14%, but almost all of the gains were among reps still onboarding; experienced reps saw little to no benefit.