> “Chatbots are the future…” I’m distressed by the growing use of chatbots in online payments. You do know the ontology—get balance information, make a payment

> “Chatbots are the future…” I’m distressed by the growing use of chatbots in online payments. You do know the ontology—get balance information, make a payment, customer service. I much prefer to not speak aloud to a robot on the phone, especially in the office, when there should only be three options. Conversations with a robot speaking in a mixed tone of obsequiousness and superciliousness make me bananas.