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I think the problem in your example of cancelling the subscription is that service providers often make it difficult on purpose. I doubt they'll allow chatbots
by karmakurtisaani 4y ago
I think the problem in your example of cancelling the subscription is that service providers often make it difficult on purpose. I doubt they'll allow chatbots to make it any simpler.
- itake 4y agoI get support emails for "how do I cancel my Apple App Store Subscription?" when Apple governs the cancellation process in a centralized and simple manner. I also get support emails for password resets, which I try to make as simple as possible. People don't want to learn new tools if their existing tools (language) work just fine.