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You will get better customer support from Vercel. Cloudflare gives almost zero customer support if you are pay-as-you-go plan.

vlovich123 3y ago
For what it’s worth when I was TL I would regularly hang out on discord and answer questions for R2. I believe the team still does that and the community itself also answers a lot of questions. Now that I TL Workers KV I do the same in that chat room. There’s also the community forums although I find it’s harder to stay on top of those personally. Not trying to say our paygo support is as good. Just saying for those customers, I do personally try to offer ENT-level support as an entire class of users (ie all paygo = 1 ent to me for the products I personally support)
- rozenmd 3y ago
  The Cloudflare Discord is where it's at.
  - levifig 3y ago
    Can vouch for this. The Discord support, aside from specific account/platform problems, has been most helpful and super friendly, both community members and staff.
- carride 3y ago
  Good information. I think active community forums are essential for success of all companies and products. Cloudflare has built this up well. Though Customer support issues should be not be left without response for days or weeks, until community moderators use back-channels to get support ticket resolved. The question was why is Vercel worth paying more for, and customer support is probably one of those reasons.
DrBenCarson 3y ago
That may be true but how much power does Vercel CS have to help if the issue is fundamentally on the Cloudflare side?
cgb223 3y ago
The secret to great customer support from Cloudflare is to drop into their Discord and join the channel of the product / service you're having trouble with Most of the engineers and product leaders on the teams that make the services check those channels daily and jump into help where they can. There's also a huge community of power users there called Community Champions who help out as well.
- Alifatisk 3y ago
  > The secret to great customer support from Cloudflare I wish this never had to be said, it shouldn't be a secret.

vlovich123 3y ago

For what it’s worth when I was TL I would regularly hang out on discord and answer questions for R2. I believe the team still does that and the community itself also answers a lot of questions. Now that I TL Workers KV I do the same in that chat room. There’s also the community forums although I find it’s harder to stay on top of those personally. Not trying to say our paygo support is as good. Just saying for those customers, I do personally try to offer ENT-level support as an entire class of users (ie all paygo = 1 ent to me for the products I personally support)

rozenmd 3y ago
The Cloudflare Discord is where it's at.
- levifig 3y ago
  Can vouch for this. The Discord support, aside from specific account/platform problems, has been most helpful and super friendly, both community members and staff.
carride 3y ago
Good information. I think active community forums are essential for success of all companies and products. Cloudflare has built this up well. Though Customer support issues should be not be left without response for days or weeks, until community moderators use back-channels to get support ticket resolved. The question was why is Vercel worth paying more for, and customer support is probably one of those reasons.

DrBenCarson 3y ago

That may be true but how much power does Vercel CS have to help if the issue is fundamentally on the Cloudflare side?

cgb223 3y ago

The secret to great customer support from Cloudflare is to drop into their Discord and join the channel of the product / service you're having trouble with Most of the engineers and product leaders on the teams that make the services check those channels daily and jump into help where they can. There's also a huge community of power users there called Community Champions who help out as well.

Alifatisk 3y ago
> The secret to great customer support from Cloudflare I wish this never had to be said, it shouldn't be a secret.