I love this article. I've seen this firsthand, having been the "fall guy" for an outage that nobody really understood. There were many causes for the outage,

I love this article. I've seen this firsthand, having been the "fall guy" for an outage that nobody really understood. There were many causes for the outage, including poor software design, but the entirety of blame and punishment landed at the convenient "single place where a human touched something".