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I agree - systems fail for many reasons at once. People like root cause analysis because it allows everyone to point the finger at someone else. Of course the
by mathattack 15y ago
I agree - systems fail for many reasons at once. People like root cause analysis because it allows everyone to point the finger at someone else.
Of course the flip side is equally awful. When folk say "that's just how it works around here" you know you are doomed.
- bdunbar 15y agosystems fail for many reasons at once. Disagree. Now, I will allow that very complex systems can mask that root cause. One might _never_ be able to find out the root 'why' for a number of reasons: lack of time, inability to see into the black box where the failure happened. Perhaps everyone is dead, the data you need destroyed, the widget is lost under the ocean. And that sometimes the root cause failure isn't a hard technical thing but something squishy like 'we failed to budget for disk space' or 'the CIO insisted we do it that way'. But there is _always_ a root cause.
- vacri 15y agoBlamestorming is not root cause analysis.