There is also one thing I noticed: companies which raised VC money don't curtail their paying customer as much as bootstrapped ones (or with small investment).

There is also one thing I noticed: companies which raised VC money don't curtail their paying customer as much as bootstrapped ones (or with small investment). Of course, they are some exceptions - but in general I see the trend. (This actually run thru my head when I saw Stripe getting big VC funding. I was thinking - damn their great support will probably significantly deteriorate : if I run into a problem, I will probably be forwarded to some low wage employee reading the script)