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I was banned from AdWords as well, and while very frustrating, I was able to get the issue resolved through email. The customer service along the way is just te

by ssharp 15y ago

I was banned from AdWords as well, and while very frustrating, I was able to get the issue resolved through email. The customer service along the way is just terrible. But if you petition for re-instatement, recognize the mistake or violation you made and resolve it, you'll probably be allowed back in.

powertower 15y ago
> But if you petition for re-instatement, recognize the mistake or violation you made and resolve it, you'll probably be allowed back in. That's a nice thought, but is not practical to me. I ran ads (just some tests for a day or two, every 4-6 months) for one of my websites that provides a software control panel that manages web-server components and allows you to create websites (kind of like CPanel but for Windows). This was the "landing page" (a PR5/PR6 page, since 2003): http://www.devside.net/server/webdeveloper http://www.devside.net/server/webdeveloper This is the response I received back from AdWords team... I confirm that your site has been flagged for unacceptable business practices and was consequently disabled. In response to multiple complaints received from users and publishers about this category of ads, our policies no longer allow sites that promote low-quality affiliate advertisements, the sale of free items, and other business models about which we've received multiple complaints. At this time, it's Google's policy to not accept ads that make unverifiable, misleading claims about income opportunities for low risk and minimal effort. Read more about this specific policy at: http://adwords.google.com/support/aw/bin/static.py?hl=en&topic=28436&guide=28435&page=guide.cs&answer=190440 Thank you for your cooperation. Sincerely, Kayo The Google AdWords Team Tell me how that's relevant to me or what that means to me? I sell and support a 100,000-line .NET application that manages tools such as Apache, PHP, and MYSQL. The best I could come up with was that someone at AdWords decided that my application was immaterial, and that I was instead selling Apache, PHP, and MySQL. So I contacted them again... I do understand your point of view and apologize for any inconvenience this may cause, but unfortunately we cannot provide any further assistance in this matter. Google’s primary objective is to provide safe, relevant experiences for our users. The decision to suspend your account was made after careful review of your account and the low quality landing page experiences promoted through your ads. Please refrain from creating any new accounts, as they will be subject to the same suspension. For privacy reasons, AdWords Support is unable to provide any additional information regarding this account. Thank you for your understanding and cooperation. Sincerely, Kayo The Google AdWords Team It's a nice letter and I do appreciate Kayo getting back to me, but it's still a f-you, we don't care, we don't change our minds, if we made a mistake it's your problem, letter.
- ssharp 15y ago
- ig1 15y ago
  It's a mistake, but your landing page looks like a typical affiliate style long-copy sales letter, so I'm guessing they just thought you were an affiliate of the product rather than the original source.
  - nknight 15y ago
    To me it just looks like a typical, badly-designed product page trying to get you to buy the product. How exactly does one distinguish between an "affiliate" sales pitch and an "original source" sales pitch?
    - TylerE 15y ago
      Well, the permanant "special" is a bit of a red flag...
      - waitwhat 15y ago
        Not really. Many online products have a permanent special, and many offline stores are holding a permanent sale.
        deleted 15y ago
        [deleted]
  - deleted 15y ago
    [deleted]
- jakejake 15y ago
  I think you should re-design your site to promote your product because from what you've posted here it does sound like a nice management application that could be really useful. But your page looks very much like you are just re-selling GPL software WAMP. I think what does it for me - all of the promotional text about "building your own website" which indicates that you want to trick naive people that they need your software to run a web server. Instead you should focus on "advanced configuration tools for WAMP servers" and promote all of the things that your software does, without touting the basic WAMP functionality as your own.

by ssharp 15y ago

powertower 15y ago

> But if you petition for re-instatement, recognize the mistake or violation you made and resolve it, you'll probably be allowed back in. That's a nice thought, but is not practical to me. I ran ads (just some tests for a day or two, every 4-6 months) for one of my websites that provides a software control panel that manages web-server components and allows you to create websites (kind of like CPanel but for Windows). This was the "landing page" (a PR5/PR6 page, since 2003): http://www.devside.net/server/webdeveloper http://www.devside.net/server/webdeveloper This is the response I received back from AdWords team... I confirm that your site has been flagged for unacceptable business practices and was consequently disabled. In response to multiple complaints received from users and publishers about this category of ads, our policies no longer allow sites that promote low-quality affiliate advertisements, the sale of free items, and other business models about which we've received multiple complaints. At this time, it's Google's policy to not accept ads that make unverifiable, misleading claims about income opportunities for low risk and minimal effort. Read more about this specific policy at: http://adwords.google.com/support/aw/bin/static.py?hl=en&topic=28436&guide=28435&page=guide.cs&answer=190440 Thank you for your cooperation. Sincerely, Kayo The Google AdWords Team Tell me how that's relevant to me or what that means to me? I sell and support a 100,000-line .NET application that manages tools such as Apache, PHP, and MYSQL. The best I could come up with was that someone at AdWords decided that my application was immaterial, and that I was instead selling Apache, PHP, and MySQL. So I contacted them again... I do understand your point of view and apologize for any inconvenience this may cause, but unfortunately we cannot provide any further assistance in this matter. Google’s primary objective is to provide safe, relevant experiences for our users. The decision to suspend your account was made after careful review of your account and the low quality landing page experiences promoted through your ads. Please refrain from creating any new accounts, as they will be subject to the same suspension. For privacy reasons, AdWords Support is unable to provide any additional information regarding this account. Thank you for your understanding and cooperation. Sincerely, Kayo The Google AdWords Team It's a nice letter and I do appreciate Kayo getting back to me, but it's still a f-you, we don't care, we don't change our minds, if we made a mistake it's your problem, letter.

ssharp 15y ago
ig1 15y ago
It's a mistake, but your landing page looks like a typical affiliate style long-copy sales letter, so I'm guessing they just thought you were an affiliate of the product rather than the original source.
- nknight 15y ago
  To me it just looks like a typical, badly-designed product page trying to get you to buy the product. How exactly does one distinguish between an "affiliate" sales pitch and an "original source" sales pitch?
  - TylerE 15y ago
    Well, the permanant "special" is a bit of a red flag...
    - waitwhat 15y ago
      Not really. Many online products have a permanent special, and many offline stores are holding a permanent sale.
      - deleted 15y ago
        [deleted]
- deleted 15y ago
  [deleted]
jakejake 15y ago
I think you should re-design your site to promote your product because from what you've posted here it does sound like a nice management application that could be really useful. But your page looks very much like you are just re-selling GPL software WAMP. I think what does it for me - all of the promotional text about "building your own website" which indicates that you want to trick naive people that they need your software to run a web server. Instead you should focus on "advanced configuration tools for WAMP servers" and promote all of the things that your software does, without touting the basic WAMP functionality as your own.