It's all about the elasticity of demand. That's why software that one must use - perfectly inelastic demand - is usually the shittiest, such as government softw

It's all about the elasticity of demand. That's why software that one must use - perfectly inelastic demand - is usually the shittiest, such as government software and corporate crapware. Inelastic demand means that the supplier has no incentive to decrease cost for the consumer (annoyance is an indirect cost). Elastic demand means the supplier benefits from a decrease in cost, because it results in more units sold.