As someone who is team anti-papercut, Jira I think is a good example. Chances are if you use jira at work you know many people who hate jira, devs complain abou

As someone who is team anti-papercut, Jira I think is a good example. Chances are if you use jira at work you know many people who hate jira, devs complain about it all the time, stuff that seems like it should be 1 step takes 3, and every so often someone proposes an alternative. It sticks around and dominates the space because it does solve a lot of problems and is flexible enough that it becomes entrenched in your teams workflows and for any give papercut you can generally workaround it and ignore it. Still if it didn’t have these papercuts people wouldn’t even consider replacing this behemoth with something else and I am sure there is a fair amount of user churn due to these issues, e.g. dev who hates jira starts a start up and vehemently opposes using it due to previous experiences.