I think this is just propaganda. Empathy is a "qualia", meaning it's part of the hard problem of consciousness. Qualias are non-computable, so a computer can't

I think this is just propaganda. Empathy is a "qualia", meaning it's part of the hard problem of consciousness. Qualias are non-computable, so a computer can't display empathy. I'm sure it's good at inserting little sugary cliches and platitudes in each response, but to call it empathy is a real stretch. Perhaps it's rated as more empathetic because it's more likely to tell people what they want to hear since the patient is leading the questions and not the other way around. That's another issue: since the A.I can't compute qualia; it can't discern if the patient has psychosomatic symptoms, so it is more likely to give a false diagnosis.