2 ms·
do you have an example? from my experience most customers support related issues are self inflicted (e.g. not allowing the customer to self service all tasks an
by endisneigh 4y ago
do you have an example? from my experience most customers support related issues are self inflicted (e.g. not allowing the customer to self service all tasks and instead gatekeeping it to some support rep)
I do not see how a LLM will help in a way that was not achievable before.
- thomasahle 4y agoPrevious chatbots were too dumb to handle said tasks. LLMs may be able to understand the internal APIs and perform the task, without the company having to design a UI for self service.