Just to add to the anecdotes in this thread I'm pretty happy with my Nokia 5.4 purchased more than two years ago, battery still great and still getting security

Just to add to the anecdotes in this thread I'm pretty happy with my Nokia 5.4 purchased more than two years ago, battery still great and still getting security updates. But yes, that sucks and seems like a major problem according to this primer from the ACCC: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel https://www.accc.gov.au/consumers/problem-with-a-product-or-... Mentioning the ACCC may prompt them to resolve the matter but note that the ACCC doesn't resolve individual disputes. They use the reports to inform their work. You may need to go to your state Fair Trading commission or small claims tribunal.