Perhaps you misinterpreted my above comment. I don’t blame booking for my poor experience with that hotel, merely their response to the situation. If what you

Perhaps you misinterpreted my above comment. I don’t blame booking for my poor experience with that hotel, merely their response to the situation. If what you say is true, I would think that there would be evidence of some sort of punitive action from booking.com for poor behavior like this. As far as I know, such evidence does not exist.