For what it's worth, my batting average for getting problems fixed on the phone with a real person is substantially better than trying to sort problems out on a

For what it's worth, my batting average for getting problems fixed on the phone with a real person is substantially better than trying to sort problems out on a website. To the point that phone calls are now my first resort, before even trying a business's website. Sometimes the person on the phone suggests the website to me, but if I decline with a "well.. I'm not very good with websites" excuse [which is effectively true, given the above] they're almost always happy to handle the problem for me.