4 ms·
That's a worrisome attitude if your goal is to make the best site possible. Great sites aren't made by people that get defensive in response to user feedback.
by jacoblyles 15y ago
That's a worrisome attitude if your goal is to make the best site possible. Great sites aren't made by people that get defensive in response to user feedback.
Rather, that's a recipe for stagnation and complacency.
- jemfinch 15y agoHis response seems reasonable in the face of factually incorrect user feedback based on widespread misconceptions. Don't overgeneralize.
- jacoblyles 15y agoUser feedback: "Materials for topic area X is poor compared to your flagship content." Employee response: "It's good enough/better than even worse options." That's a poor response, and not what I would expect from a team with the culture to make a great product.
- deleted 15y ago[deleted]
- zacharycohn 15y agoThat's not defensive, that's just a response to the statement...