Is the entire premise of this article based on an intentional misunderstanding of JD Power saying "J.D. Power sees an average of 49.9 PP100 for infotainment-rel

Is the entire premise of this article based on an intentional misunderstanding of JD Power saying "J.D. Power sees an average of 49.9 PP100 for infotainment-related items, including issues with voice-recognition systems, smartphone connectivity, and Bluetooth connection difficulties" Which might argue that drivers hate bad interfaces that most automakers are notorious for, but doesn't talk about touchscreens as an interface specifically.