Misplaced incentives. Hardly anyone is recognized, let alone rewarded, for the good impact of something they did years ago (like implement customer friendly pol

Misplaced incentives. Hardly anyone is recognized, let alone rewarded, for the good impact of something they did years ago (like implement customer friendly policies); yet, they’re immediately penalized for what looks bad on a spreadsheet (like losing a customer, e.g. by letting them leave without repercussion such as termination fees).