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I started to subscribe to The Economist online and when I got to the payment info thought to check how hard it would be to cancel, and it turns out there's no o
by rurp 4y ago
I started to subscribe to The Economist online and when I got to the payment info thought to check how hard it would be to cancel, and it turns out there's no online way to cancel, you have to talk to customer service rep. I read a number of reports about the process and some were absolutely livid about getting the runaround trying to cancel.
I contacted support to check if this had changed and not only did they confirm that there is no way to cancel online, I was told that this is actually for my benefit! This was conveyed with a lot of corporate-speak trying rationalize the decision (or just confuse me).
An organization being greedy is one thing, but I really don't appreciate being gaslit about it. It's too bad because I like their work, but I won't support these kinds of business practices.
- stainablesteel 4y agoi think i would tell my credit card company that they refused to stop charging me so both they can stop the charges passive aggressively and they get a bad rep with payment processors
- licyeus 4y agoCanceling The Economist was the worst experience of any periodical, by far. You were right not to continue. Recently canceled and (from transcript) it took 18+ minutes chatting with an online rep. They made sure I knew all the various benefits (newsletters, podcasts, etc), offered me multiple price discounts, and insisted that I try a slimmed down experience ("Espresso") for a month before truly canceling. I'll never consider re-subscribing.
- vitaminj 4y agoCompletely agree - I love the Economist as a magazine, but will never be a subscriber again after how much time it took to cancel.