It's worth pointing out that for this issue in particular (unsubscribing online), different customers may get different experiences, even if they went to unsubs

It's worth pointing out that for this issue in particular (unsubscribing online), different customers may get different experiences, even if they went to unsubscribe at the same time. Some states (notably California, but I believe there are a couple more) have passed legislation in the last few years that requires sellers of subscriptions to make it as easy to cancel as it is to sign up in the first place. NYT was, at least for a while, looking at your billing address to decide whether they'd let you unsubscribe online or not.