> I think the entire Windows division leadership needs to be gutted and replaced, and they need to think long and hard about what Windows looks like for the nex

> I think the entire Windows division leadership needs to be gutted and replaced, and they need to think long and hard about what Windows looks like for the next 10 years (and maybe they're already doing that!). I think the reason Windows is getting crappier is the same reason that Microsoft is doing everything else in your list - they're transitioning to an SaaS/services company and leveraging their existing strengths/monopolies to elbow their way into various SaaS markets (see: Microsoft Teams shipping "free" with O365). Changing windows to respect users again would require changing the whole corporate culture you are praising, not just the Windows division. In my opinion what's happening to Windows is entirely consistent with everything else Microsoft is doing, not some aberration.