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I wouldn't say the contempt for customers is conscious. It's more a single-minded focus on revenue maximization, leading to an obscene effort to defend against

I wouldn't say the contempt for customers is conscious. It's more a single-minded focus on revenue maximization, leading to an obscene effort to defend against any percieved threats to that revenue maximization, that results in what looks like contempt... When you only care about one thing, nothing else matters.

iancmceachern 3y ago
It's two sides of the same coin, no?
JohnFen 3y ago
> When you only care about one thing, nothing else matters. Which counts as contempt in my book. Contempt means "The feeling or attitude of regarding someone or something as inferior, base, or worthless; scorn." Caring more about your revenue stream than your customers is regarding your customers as inferior to your revenue stream.