I run a company that cracks passwords for people that have lost the passwords to their crypto wallets. Since the early days in Bitcoin people have been talking

I run a company that cracks passwords for people that have lost the passwords to their crypto wallets. Since the early days in Bitcoin people have been talking about backing up their private keys, and the methods of doing that have become simpler and simpler. Yet we talk to people every day that didn't realize that they can't just "contact Bitcoin" and ask them to reset their password. Some platforms for creating "secure" backups of wallets apparently had back doors built in (BitcoinPaperWallet dot com I'm looking at you!) A non-trivial portion of the population (based on my personal experience) is struggling with mental health issues and true analytical weaknesses that make it really hard for them to understand what's happening, or correctly recall what did happen. Is all of that really compatible with moving secrets into the background (instead of remembering passwords)?