4 ms·

I fully agree. I am much more inclined to stay with services that give me free upgrades, even if I don't use the gifts (as long as I am mildly interested in sti

• mgkimsal 4y ago
  Not the exact same example as the "randomly give upgrades", but mintmobile just upped our plan a bit. I realize they did this across the board, but they did also ping us to let us know that a) we're getting upgraded data, b) it's not a one-off thing, and c) we're getting the same deal as new users. Often when you see upped/higher data rates, it's "new customers only". This wasn't one of those cases. Recently switched car insurance. I check every so often. Never bothered when the delta was $15/$20 over a 6 month period. Last week, there was a $200 delta, with better rate for lower deductibles. I bought new policy, went to cancel old one. Took 10 minutes of friendly text chat to keep saying "no, just cancel". At one point, the agent said "is there any possible thing I can do to keep you?". I said "no", then it went faster after that, but they'd tried "let me look for better rates" angle. WTF? You have some internal "better rates" that you don't give me up front? Makes me not want to go back in future.
  • carlosjobim 4y ago
    > WTF? You have some internal "better rates" that you don't give me up front? They might have complicated contracts with re-sellers that prohibits them from advertising the cheaper rate. That's why you should always ask for a discount with every purchase.