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GCP doesn't operate the same way as Google consumer products. We are a paid customer for over 5 years and I also have only good things to say about GCP and thei
by neeleshs 3y ago
GCP doesn't operate the same way as Google consumer products. We are a paid customer for over 5 years and I also have only good things to say about GCP and their support
- superzamp 3y agoI'm curious about how is the support these days. My last interaction with it was along the lines of "Uh, why are you contacting us for advice and not like, use the docs". This was for a new project and asking the same set of questions to AWS led them to send three guys to our office the next week for a round of demos and best-practices discussions.
- Kuinox 3y agoMeh, I seen multiples times peoples reporting here on hn, allegedly paying 5 figures in GCP and still having very bad customer support.
- jsonne 3y agoReally because I'm a GCP customer also and earlier this week they arbitrarily shut off Looker on us with no explanation leading to tons of pissed off customers. Our account executive responded with no help and a link to file a ticket. I expect a lot more from a service we're paying $10k+ a month for and my experience with Google has been so bad we're considering migrating everything to Microsoft.
- 8organicbits 3y agoWait, what happened to Looker?
- milesward 3y agoReally? I'm happy to help: miles@sada.com
- Veliladon 3y ago>We are a paid customer To be fair, so were Stadia users.
- dijit 3y agoTo be fair, it's hard to look at Stadia as anything other than a masterclass of how to make your customers whole.