4 ms·

Bloomberg is shocking here. You have to go several links to get to a ChatBot. To ask to cancel to click links. To cancel. What on earth? Why?

• safety1st 3y ago
  Because they don't have a lot of competition. They publish a very specific type of journalism for a very specific audience. Why shouldn't they fuck you? What are you gonna do about it? Quit doing business with Bloomberg? This is really what a lot of bad customer service issues boil down to, telecom is a classic example (I'm looking at you Comcast). There has been a lot of consolidation in American media in recent years and it doesn't really take a formal cartel, it just takes these guys at the executive layer looking at their competitor who is not much different, looking at their giant cash hoards, maybe buying each other a few nice dinners in New York City, and shrugging their shoulders as they light up another Cuban. When it's having a populist moment the political class especially in the EU will take the issue du jour and talk about crafting a law to deal with it. But in a lot of cases we would be better off if they just enforced antitrust laws that are already on the books and got more zealous about that topic in general.