Customers benefit from benevolent monopolies. If you can get everything you want from one place and for a good price, why would you ever shop around? One place

Customers benefit from benevolent monopolies. If you can get everything you want from one place and for a good price, why would you ever shop around? One place caters to all of your needs, so you always know where to go. The problem is that having a monopoly doesn't incentivize benevolent behaviour. If Steam is the only platform to get PC games, then I can just install Steam and get access to any game I want to play. I know how the service works, I don't need to install multiple things, my credit card is only tied to one service, etc. But if it's not, and I need to juggle between multiple places, then I need multiple clients, know how multiple different things operate, give my information to multiple companies, etc. I'd much rather only have Steam if Steam keeps their prices and service quality good. Would they if they were the only game in town? No idea, but the incentive wouldn't really be there.