The question is: why didn't the previous person document stuff and hand it to the next person, after all you need proper documentation for institutional continu

The question is: why didn't the previous person document stuff and hand it to the next person, after all you need proper documentation for institutional continuity? The answer is as always: a messed-up workplace, people wanting to make themselves indispensable or important, and as the new guy you are not going to change that. (Me? I've actually been looked at funny and then written up for asking the gatekeeper's bestie about processes!) Man, that place of employment was messed up.