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> Search is fine, I use it every day. I also use it everyday, and it's a major step back from what it was prior to version 8. > If you only listen to the peop
by illiarian 3y ago
> Search is fine, I use it every day.
I also use it everyday, and it's a major step back from what it was prior to version 8.
> If you only listen to the people who are talking, you'll get a very distorted picture of how your customer base feels.
On the other hand very few people voice their opinion to begin with whether they like something or not. To assume you don't have to listen to loud voices is also dangerous.
For example, in the beginning of version 8 they removed categories from the sidebar because "it gives more space to list your vaults and acounts". The only way to access categories (and search within them) was to click somewhere in search and do some contortions like typing something along the line of "in:Identities"
People complained, loudly. They brought the categories back.
They didn't have a proper sorting of items in the lists, always defaulting to "Recent only".
People complained, loudly. They brought the sorting back.
There are multiple idiotic decisions in the UI still. I guess we should stop complaining because "it's fine"?
- electroly 3y agoI'm sorry but you're responding to an imagined argument that I didn't make. This is an article about adding telemetry to 1Password so they don't have to only listen to the loud voices. Look again at my post, my exact words were "If you only listen to the people who are talking..." -- I'm saying they need to listen to the whole customer base, not just the loud voices. I did not suggest that people shouldn't voice their concerns, nor that companies shouldn't listen to people who speak up. The idea here is not to underrepresent the people that have nothing to talk about.