It depends. Many people would call Amazon a tech company - but they employ a lot of customer service folks, warehouse workers, and delivery drivers. Most peopl

It depends. Many people would call Amazon a tech company - but they employ a lot of customer service folks, warehouse workers, and delivery drivers. Most people would call Facebook a tech company - but they employ a lot of content moderators and ad sales people. And so on. Most people would call Apple a tech company - but they have people staffing their retail stores and repairing broken laptops. And so on. Not every business can be run like Google, with zero customer support and zero service delivery :)