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Another day, another argument on "If I asked my customers what they wanted they would've said faster horses" vs "Move fast and break things".
by preommr 4y ago
Another day, another argument on "If I asked my customers what they wanted they would've said faster horses" vs "Move fast and break things".
- MrOwnPut 4y agoI wasn't saying "move fast break things", at all. Nearly the opposite in fact. Take your time and build something you know is great.
- JohnFen 4y ago> "If I asked my customers what they wanted they would've said faster horses" The thing about this saying is that it ignores what the customers actually said they wanted. People who have a need will generally have a solution in their head. Saying they want "faster horses" is saying two things: what they want (faster travel) and their stab at a solution (horses). Ignoring what a customer says they want is a recipe for missing the mark. Accepting the solution they have in their mind at face value is also a recipe for missing the mark. What should be done is to listen to the customers and take them seriously, then work out a solution. That solution might, indeed, be "faster horses", or it might be something else entirely. But you won't get to a great solution by pretending people don't know what they want.
- MrOwnPut 4y agoYou're ignoring the part of how obvious the request is overall. Everyone wants faster travel, you don't need to ask anyone for that, it's not a vision.