Exactly this. Government employees should have some official channel that any constituent can use to communicate with them, but it doesn’t have to be every (or

Exactly this. Government employees should have some official channel that any constituent can use to communicate with them, but it doesn’t have to be every (or any) social media network. The ability to reply on social media networks is largely an amplification mechanism, not a meaningful avenue for redress of grievances. When I “block” you it variously means that (1) I don’t see your messages/replies and sometimes also (2) you don’t see my messages. I think that #2 is problematic for government accounts but #1 is reasonable.