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Even better is this comment by another support team member: > I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if yo
by kapep 3y ago
Even better is this comment by another support team member:
> I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this.
Totally void of any helpful information or even remotely understanding of the issue. Of course at the time the comment was posted, no useful answer had been given by any support team member.
But to be fair though, the support team did follow up a few month later:
> Thanks all for your patience on this post, and sorry for the confusion. I originally pinned a response by @knewland397 as a helpful workaround for some folks on the thread, but I understand that it didn’t answer the whole question. Happy to shed some light on the situation here!
> Prompts like this are intended to be easier than entering a verification code to log in, and you can receive them from not only the Youtube app, but the Gmail app, Google Photos app, and more. To learn more about prompts and how they help keep your account safe, stop by our Help Center [1].
> To answer your question of why your Nest Community account is impacted, our community uses the same Google Account authentication as the rest of Google services.
> For future reference, our friends over at the Google Account Help Community are best equipped to help you with these types of questions. This forum is meant to host discussion about apps and accounts as they relate to Google Home and Nest.
The help center [1] indeed documents the apps (under the "iPhone and iPad" tab):
> Gmail App, YouTube App YouTube, Google App, Fotos App Fotos, AdWords App or Smart Lock App.
[1]: https://support.google.com/accounts/answer/7026266 https://support.google.com/accounts/answer/7026266