I’m very for your loss and for how terrible it must be to see that account used by someone else. When you say that Facebook hasn’t been helpful, does it mean s

I’m very for your loss and for how terrible it must be to see that account used by someone else. When you say that Facebook hasn’t been helpful, does it mean someone from her family contacted Facebook through the memorialization or removal process and that didn’t work? This process and request are documented here: https://www.facebook.com/help/contact/228813257197480 https://www.facebook.com/help/contact/228813257197480 If Facebook hasn’t helped after this request, then here’s an upvote to find someone in Facebook who can help.