I think I’d rather have a clear set of options rather than having something that is going to essentially randomly, uncontrollably respond to what I input. What’

I think I’d rather have a clear set of options rather than having something that is going to essentially randomly, uncontrollably respond to what I input. What’s more annoying something that clearly can’t help you, allowing you to move on, or something that will endlessly try to appear helpful while still being manipulative in upselling and avoiding solving my actual problem?