4 ms·
What does customer service have to do with trust? Personally I would be a little weirded out if a customer service rep could access my account over the phone,
by tantalor 4y ago
What does customer service have to do with trust?
Personally I would be a little weirded out if a customer service rep could access my account over the phone, especially in an account recovery situation where "I lost credentials oops".
- nikolay 4y agoGetting locked out and having nobody to talk to is a matter of trust!
- tantalor 4y agoSure but just because you can call them doesn't mean you can trust them.
- zinekeller 4y agoBut not having a way to get in touch with actual human support makes it harder to trust a company (sure, there are more reasons to not trust Google, but lack of tangible support is subtractive to the totality of their trust).
- nikolay 4y agoSure it does when they can lock you out and not provide you with a reasonable timeframe to resolve it.