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One would be crazy to keep their passwords and 2FA with a company, which does not provide customer service (unless you pay for Google One, which still doesn't c
by nikolay 4y ago
One would be crazy to keep their passwords and 2FA with a company, which does not provide customer service (unless you pay for Google One, which still doesn't cover all of Google)! I know, it's bad to store both passwords and OTPs in one place, but 1Password does this for me smoothly, and I trust time orders of magnitude more than Google, so, no, Google, you're too late to the party, plus, you need to regain our trust, which seems impossible at this point!
- bombcar 4y agoPro tip- when presented with an OTP QR code, you can read it with as many things as you want.
- kotatsuyaki 4y agoExcept for Microsoft’s. It took me twenty minutes of trying to realize that they have their own non-standard QR codes, and that I had to click “use another authenticator app” to get a standard one.
- tantalor 4y agoWhat does customer service have to do with trust? Personally I would be a little weirded out if a customer service rep could access my account over the phone, especially in an account recovery situation where "I lost credentials oops".
- nikolay 4y agoGetting locked out and having nobody to talk to is a matter of trust!
- tantalor 4y agoSure but just because you can call them doesn't mean you can trust them.
- zinekeller 4y agoBut not having a way to get in touch with actual human support makes it harder to trust a company (sure, there are more reasons to not trust Google, but lack of tangible support is subtractive to the totality of their trust).
- nikolay 4y agoSure it does when they can lock you out and not provide you with a reasonable timeframe to resolve it.