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> Watch browser integrations get progressively worse (check out the reviews on the Firefox extension, oh boy) This doesn't align with my experience, and I've b

by avtar 3y ago

> Watch browser integrations get progressively worse (check out the reviews on the Firefox extension, oh boy) This doesn't align with my experience, and I've been using their app/service for years (the Windows & Mac apps, along with the Chrome and Firefox extensions). I don't mean to sound harsh but I'm scrolling through the negative reviews on the Firefox extension page as you suggested, and it's hard to take the majority of them seriously: "i have never been happy with 1Password. Too frustrating to use." "TOO DIFFICULT TO SIGN ON."

thebitguru 3y ago
I have enjoyed how quickly 1Password was adopting new technology and features while still staying stable. It just worked. Lately, that hasn't been the case. Recently, the browser extension, which is my main interface for 1Password, has been acting up. I use browser extension in Edge on macOS. I am on a page signing up for a new website and want to save credentials. It doesn't. Keeps erroring out. Disabling and re-enabling extension, and then refreshing the tab finally fixes it. I reached out to customer support and they told me to sign out to force refresh the cache. I did it, but the problem wasn't fixed. 1Password needs to fix the bugs that their customers are already reporting, instead of alienating their users with telemetry. I don't think the learnings from telemetry will be worth the damage it will cause to their brand.
- KomoD 3y ago
  > Recently, the browser extension, which is my main interface for 1Password, has been acting up. > I use browser extension in Edge on macOS. I am on a page signing up for a new website and want to save credentials. It doesn't. Keeps erroring out. Disabling and re-enabling extension, and then refreshing the tab finally fixes it. I reached out to customer support and they told me to sign out to force refresh the cache. I did it, but the problem wasn't fixed. I've had the same issue, support told me the exact same thing: 1. Lock the 1Password app (which also locks the extension). 2. Unlock the 1Password app (which also unlocks the extension). If the issue is still present, please go through the steps below to fully re-sync your account: 1. Right click the 1Password icon in your browser toolbar and choose Settings. 2. Under General, disable "Integrate with 1Password app". 3. Under Accounts & Vaults, sign out of your account. 4. Sign back into your account. 5. Go back to General, and re-enable "Integrate with 1Password app". I told them it didn't help at all, they claim they've released a fix for "one of the possible causes of the bug", in the beta version of the extension, they asked me to make a new chrome profile and install the beta version but I just didn't bother at that point and just lived with it..
  - thebitguru 3y ago
    FYI, I spent some more time troubleshooting and might have found the root cause. I had switched to 1Password 8 Beta before it was released because I enjoyed the updated UI. Once version 8 was officially released, I switched to the Stable channel, but the desktop app was stuck on the old beta version. So, beta was old, but the extension kept getting updated likely causing the bad behavior. I uninstalled the macOS beta app and reinstalled the stable version. It seems to be working fine for the last day or so.
  - thebitguru 3y ago
    That's so frustrating. I hope they figure this out soon.

by avtar 3y ago

thebitguru 3y ago

I have enjoyed how quickly 1Password was adopting new technology and features while still staying stable. It just worked. Lately, that hasn't been the case. Recently, the browser extension, which is my main interface for 1Password, has been acting up. I use browser extension in Edge on macOS. I am on a page signing up for a new website and want to save credentials. It doesn't. Keeps erroring out. Disabling and re-enabling extension, and then refreshing the tab finally fixes it. I reached out to customer support and they told me to sign out to force refresh the cache. I did it, but the problem wasn't fixed. 1Password needs to fix the bugs that their customers are already reporting, instead of alienating their users with telemetry. I don't think the learnings from telemetry will be worth the damage it will cause to their brand.

KomoD 3y ago
> Recently, the browser extension, which is my main interface for 1Password, has been acting up. > I use browser extension in Edge on macOS. I am on a page signing up for a new website and want to save credentials. It doesn't. Keeps erroring out. Disabling and re-enabling extension, and then refreshing the tab finally fixes it. I reached out to customer support and they told me to sign out to force refresh the cache. I did it, but the problem wasn't fixed. I've had the same issue, support told me the exact same thing: 1. Lock the 1Password app (which also locks the extension). 2. Unlock the 1Password app (which also unlocks the extension). If the issue is still present, please go through the steps below to fully re-sync your account: 1. Right click the 1Password icon in your browser toolbar and choose Settings. 2. Under General, disable "Integrate with 1Password app". 3. Under Accounts & Vaults, sign out of your account. 4. Sign back into your account. 5. Go back to General, and re-enable "Integrate with 1Password app". I told them it didn't help at all, they claim they've released a fix for "one of the possible causes of the bug", in the beta version of the extension, they asked me to make a new chrome profile and install the beta version but I just didn't bother at that point and just lived with it..
- thebitguru 3y ago
  FYI, I spent some more time troubleshooting and might have found the root cause. I had switched to 1Password 8 Beta before it was released because I enjoyed the updated UI. Once version 8 was officially released, I switched to the Stable channel, but the desktop app was stuck on the old beta version. So, beta was old, but the extension kept getting updated likely causing the bad behavior. I uninstalled the macOS beta app and reinstalled the stable version. It seems to be working fine for the last day or so.
- thebitguru 3y ago
  That's so frustrating. I hope they figure this out soon.