4 ms·

Only if they’re taking a very short term perspective. If the customer is left feeling like they’re consistently getting scammed, they will stop shopping at Amaz

by rcarr 3y ago

Only if they’re taking a very short term perspective. If the customer is left feeling like they’re consistently getting scammed, they will stop shopping at Amazon and take their money elsewhere. I highly, highly doubt Amazon is letting these through the net on purpose.

armitron 3y ago
It doesn't seem like they care. For the last coupe of years, their packing of books for mailing has been so bad (end result that the books one received would be severely damaged) that I've stopped buying books from Amazon altogether (I'd already stopped buying anything but books due to bad reviews and scams). Most of my friends/work colleagures have done the same.
mkl95 3y ago
There's a threshold they have to respect to avoid damaging their own reputation. It's exactly the same thing Google do by offering misleading results to increase traffic and engagement. Google are just a bit more elegant about it.
foobarian 3y ago
Amazon has a huge range of products for sale, and it is easy to get a feel for what works better there than not. At the end of the day all the reviews and UI doesn't matter as much as that it can actually ship for free and arrive in 1 or 2 days, and that returns are as easy as giving the item to a clerk at a store (no rewrapping or shipping fees needed). This is their only competitive advantage IMO.
- janalsncm 3y ago
  Maybe 10 years ago that would be true. Amazon isn’t the only online store with that feature anymore, though. I got a rug from Target in 2 days. Walmart also directly competes. The amount of profit Amazon will make from “Tom Lesley” and the like is negligible compared to the actual long term reputational damage that low quality products do to their brand.
- EVa5I7bHFq9mnYK 3y ago
  What 1 or 2 days? Its more like 3 to 5 days now.

4 ms·

Only if they’re taking a very short term perspective. If the customer is left feeling like they’re consistently getting scammed, they will stop shopping at Amaz

by rcarr 3y ago

armitron 3y ago
It doesn't seem like they care. For the last coupe of years, their packing of books for mailing has been so bad (end result that the books one received would be severely damaged) that I've stopped buying books from Amazon altogether (I'd already stopped buying anything but books due to bad reviews and scams). Most of my friends/work colleagures have done the same.
mkl95 3y ago
There's a threshold they have to respect to avoid damaging their own reputation. It's exactly the same thing Google do by offering misleading results to increase traffic and engagement. Google are just a bit more elegant about it.
foobarian 3y ago
Amazon has a huge range of products for sale, and it is easy to get a feel for what works better there than not. At the end of the day all the reviews and UI doesn't matter as much as that it can actually ship for free and arrive in 1 or 2 days, and that returns are as easy as giving the item to a clerk at a store (no rewrapping or shipping fees needed). This is their only competitive advantage IMO.
- janalsncm 3y ago
  Maybe 10 years ago that would be true. Amazon isn’t the only online store with that feature anymore, though. I got a rug from Target in 2 days. Walmart also directly competes. The amount of profit Amazon will make from “Tom Lesley” and the like is negligible compared to the actual long term reputational damage that low quality products do to their brand.
- EVa5I7bHFq9mnYK 3y ago
  What 1 or 2 days? Its more like 3 to 5 days now.