The author seems like a “open source strategist” who does not write code, but if one does, he will likely understand the difficulties of contributing to open so

The author seems like a “open source strategist” who does not write code, but if one does, he will likely understand the difficulties of contributing to open source in a cloud service environment and why the observed “free ride”. It will take too many cycles to push an even trivial change upstream and sometimes you can never do that. But your customer does not wait for you, they will happily go to your competitors when they “free ride” more than you do.